Hva Hero

Health Care Virtual Assistants

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What are HVA’s?:

HVA stands for Health Care Virtual Assistants. HVAs are skilled professionals who provide remote administrative support to doctors' offices and medical practices. They leverage technology and communication tools to assist with a wide range of tasks, including answering incoming calls, transcribing voicemails, handling patient inquiries and requests, scheduling appointments, performing data entry and charting, and managing administrative processes such as pre-authorizations and insurance eligibility checks. HVAs play a vital role in streamlining operations, improving communication, and freeing up doctors' time to focus on patient care. Their virtual nature allows them to work remotely, providing flexibility and scalability to healthcare organizations.

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How Are HVA’s Beneficial for My Practice?:

Healthcare Virtual Assistants (HVAs) bring significant benefits to medical offices. HVAs help streamline administrative tasks by efficiently managing incoming calls, scheduling appointments, and handling patient inquiries and requests. This frees up valuable time for doctors and staff, allowing them to focus on delivering quality patient care.

  • Improved Communication - HVAs also contribute to improved communication within the medical office by transcribing voicemails and messages accurately. This ensures that vital information reaches the intended recipients promptly. This facilitates effective collaboration between medical assistants, nurses, and physicians, even when they are not physically present in the office.
  • Data Entry + Record Keeping - HVAs excel in data entry and documentation, ensuring accurate and up-to-date medical records. This enhances patient care coordination and enables healthcare providers to make informed decisions based on comprehensive patient information.
  • Insurance Verifications + Eligibility Checks - HVAs are skilled in navigating insurance processes. They can perform tasks such as pre-authorizations and insurance eligibility checks, reducing administrative burdens for doctors and staff. This ensures smooth operations and minimizes delays or issues related to insurance coverage.
  • Convenience and Flexibility - HVAs offer flexibility and scalability to medical offices. Being virtual, they can work remotely, providing support as needed, which is particularly valuable during peak periods or when additional assistance is required.

Overall, the presence of HVAs in a medical office leads to increased efficiency, improved communication, enhanced documentation, and reduced administrative burden. This enables healthcare professionals to optimize their time and resources, ultimately resulting in better patient care and overall operational excellence.

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HVA Uses + Benefits:

  • Answer all incoming calls & take messages.
  • All voicemails sent to MAs/Nurses will be forwarded to HVAs to transcribe messages and sent to physicians.
  • Perform all new patient paperwork intakes: create new charts, including all medical/surgical history & medications.
  • Schedule office visits for new patients after new intakes are complete.
  • Handle all patient requests.
  • Perform pre-auth's & run insurance eligibility checks.
  • Perform all charting & data entry for the practice.
  • F-Coding CPT-11 Transitional Care Management.

See Why Thousands of Providers Love Caliber Management Group

Chris
Chris T.

As a medical provider, I am extremely impressed with the healthcare virtual assistants offered by Caliber Management Group. The virtual assistants are highly knowledgeable, capable of managing appointments, retrieving patient information, and providing accurate medical guidance. The Caliber Management Group team has been incredibly responsive, addressing our concerns and customizing the virtual assistants to our specific needs. I highly recommend Caliber Management Group for any healthcare provider seeking to optimize their operations and deliver exceptional patient experiences.

Thomas
Thomas J

I have had the privilege of partnering with Caliber Management Group for principal care management services, and I must commend their exceptional expertise and dedication. I highly appreciate their comprehensive approach, ensuring the highest standards of patient care. Caliber Management Group demonstrates a deep understanding of healthcare complexities and offers tailored solutions that streamline administrative tasks, optimize workflows, and enhance patient outcomes. I wholeheartedly recommend their services to any medical provider seeking top-notch principal care management solutions.

Maria S
Maria S.

I am absolutely thrilled with the exceptional chronic care management services provided by Caliber Management Group! It’s such a relief to have a partner that truly understands the unique needs of our patients.. Caliber Management Group has truly revolutionized the way we approach chronic care management, and I couldn't be happier with the results. Thank you for going above and beyond to make a difference in the lives of our patients!

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